Compliance & Regulatory Information
Richmond Asset Finance Ltd (Agricultural Finance Services) is committed to providing clear, transparent and professional asset finance brokerage services. We believe it is important that our customers understand our role, how we operate and the regulatory information relevant to the services we provide.
FCA Authorisation
Richmond Asset Finance Ltd is an independent asset finance broker and not a lender.
Richmond Asset Finance Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Our Firm Reference Number (FRN) is 723508.
You can check our regulatory status and the activities we are authorised to undertake by visiting the Financial Services Register.
Our Role as a Finance Broker
Richmond Asset Finance Ltd works with a panel of finance providers to help customers find suitable funding solutions for their requirements.
As an independent asset finance broker, we act as an intermediary between our customers and finance providers. We do not provide finance directly or make the final lending decision.
Our role is to understand your requirements, identify potential finance options and introduce you to appropriate finance providers. Any finance agreement will be entered into directly with the relevant finance provider and will be subject to its terms and conditions.
Commission Disclosure
Richmond Asset Finance Ltd works with a panel of finance providers and may receive a commission from a finance provider if you enter into a finance agreement following an introduction from us.
The amount of commission may vary depending on the finance provider, the financial product and the circumstances of the transaction. We aim to be transparent about how we are remunerated and will provide relevant information about commission arrangements in accordance with applicable regulatory requirements.
Finance Applications and Eligibility
All finance is subject to status, eligibility and acceptance by the relevant finance provider. Terms and conditions apply.
The availability of finance, repayment terms, interest rates and any associated charges will depend on the finance provider, the type of agreement and the individual circumstances of the applicant.
Submitting an enquiry or application through Richmond Asset Finance Ltd does not guarantee that finance will be approved or offered. Any finance quotation is subject to confirmation by the finance provider.
Complaints Procedure
Richmond Asset Finance Ltd is committed to providing a professional service. However, if you are unhappy with any aspect of our service, we encourage you to contact us so that we can investigate your concerns.
If you wish to make a complaint, please contact us in the first instance. We will provide details of our complaints procedure and explain how your complaint will be handled.
We aim to deal with complaints fairly, consistently and promptly, in accordance with applicable regulatory requirements.
If we are unable to resolve your complaint to your satisfaction, or we do not respond within the applicable regulatory timeframe, you may have the right to refer your complaint to the Financial Ombudsman Service, subject to its eligibility rules.
The Financial Ombudsman Service is an independent organisation that helps resolve disputes between eligible customers and financial services businesses.
Further information is available at www.financial-ombudsman.org.uk.
Further Information
If you have any questions about our regulatory status, our role as a finance broker, commission arrangements or the services we provide, please contact Richmond Asset Finance Ltd.
We will be happy to provide further information or clarification where required.